Operated by KAWIWI International Limited
Last Updated: May 2026
This Shipping and Delivery Policy forms part of the ZUUP Terms and Conditions and applies to all products and services offered through the ZUUP platform, including food delivery, grocery delivery, pharmacy orders, retail purchases, parcel delivery, courier services, and any other physical goods or delivery-based services made available from time to time.
By placing an order through ZUUP, you acknowledge that you have read, understood, and agreed to this Policy.
ZUUP is a technology platform owned and operated by KAWIWI International Limited ("KAWIWI," "we," "us," or "our"). ZUUP connects users with independent third-party vendors, restaurants, pharmacies, retailers, riders, drivers, and couriers.
KAWIWI does not manufacture products, prepare food, dispense medication, or directly operate all delivery services. Shipping and delivery are carried out by independent third parties, and actual performance may vary.
Users may place orders for:
All orders are subject to:
KAWIWI reserves the right to reject, delay, or cancel any order at its sole discretion.
Available payment methods may include:
Payment processing may be handled by independent third-party payment providers. KAWIWI is not responsible for banking errors, payment failures, delays, or unauthorized transactions caused by external providers.
When you select Cash on Delivery:
If you place false, fake, speculative, or ignored orders, KAWIWI may:
Delivery services are available only in selected locations and subject to operational coverage, rider availability, weather, road conditions, and safety considerations.
KAWIWI may expand, reduce, or suspend delivery coverage at any time without notice.
Estimated delivery times are provided for convenience only and are not guaranteed.
Delivery times may be affected by:
Time estimates do not create contractual obligations, and delays do not automatically entitle users to refunds or compensation.
Delivery may be confirmed by any of the following:
Any such confirmation constitutes conclusive evidence that delivery was completed unless proven otherwise.
An order may be marked as a failed delivery if:
In such cases, the user remains responsible for all applicable charges, including:
Users are responsible for inspecting items immediately upon receipt and reporting visible issues within the applicable return window.
Failure to report issues promptly may constitute acceptance of the goods as delivered.
Risk of loss and responsibility for the goods pass to the user upon delivery confirmation, handover to the designated recipient, or placement at the agreed delivery location.
Users are solely responsible for:
KAWIWI does not provide medical advice and is not responsible for misuse, adverse reactions, or prescription errors.
Perishable and prepared food items should be consumed promptly and stored appropriately.
KAWIWI is not liable for deterioration, spoilage, or contamination after delivery.
Where the user authorizes an item to be left unattended, delivery is deemed completed once the item is placed at the specified location. All risk thereafter rests with the user.
Users may not use ZUUP to ship illegal, hazardous, counterfeit, or prohibited items. KAWIWI may refuse, inspect, dispose of, or report suspicious shipments to authorities.
KAWIWI shall not be liable for delivery failures or delays caused by events beyond reasonable control, including:
To the fullest extent permitted by law:
KAWIWI may amend this Shipping and Delivery Policy at any time by posting an updated version on the platform. Continued use of ZUUP constitutes acceptance of the revised Policy.
This Policy is governed by the laws of the Republic of Zambia and shall be interpreted together with the ZUUP Terms and Conditions.
KAWIWI International Limited
Woodlands, Lusaka, Zambia
Email: business@kawiwi.net
Phone: +260 77 3922548
Website: www.kawiwi.net
By placing an order through ZUUP, you acknowledge that:
